A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...Can I order an SSL certificate for a .me or .so domain name?
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Such processes are not permitted on any of the hosting accounts we offer. However, you are free...How do I activate my free SSL?
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To change your FTP password you will need to login to the hosting control panel and then find the...I am unable to connect with FTP.
Your FTP account may be locked, for more information, consult the article on FTP locking. All...I have created an include file that contains a username and password for a database. How do I prevent people from accessing that file directly?
Protecting PHP Includes. In order to create a PHP file that is inaccessible from the WWW, please...I have ordered an SSL certificate or I have renewed my SSL certificate, but it does not look to be active
Our SSL certificates are provided by GlobalSign, and upon purchase, they send an authorisation...I need to place a file into the webspace which can't be downloaded. Where do I do that?
Any files outside of the public_html folder can not be downloaded but can be called by path as...I'm trying to upload a large file onto my webspace, and the file manager inside the Control Panel won't let me. Why?
Because the file manager within the Control Panel is a web-based FTP system, it does suffer from...I've updated a plugin on my Wordpress site and my site is now showing a blank page, what can I do?
A blank white page is usually indicative of a 500 Internal Server Error meaning the scripts on...I've uploaded files to File manager but cannot see them, they were recently visible. What's happened?
File manager has a 5mb memory limit which restricts the number of files that can be displayed if...My site is infected with Malware - what do I do?
There is a windows PC virus that is able to capture FTP passwords from you whilst you are using...My username and password don't work after I set up SSH on my account.
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A '403 Forbidden' message means that the browser has requested a page that it is not permitted to...Who supplies you with the SSL certificates?
Our SSL certificates are supplied by GlobalSign, Rapid SSL, Comodo & Geotrust. More lines of...Why are my FTP transfers timing out following upgrading to Internet Explorer 11? Why are my FTP transfers timing out following upgrading to Internet Explorer 11?
Some users of Windows 8.1 have found that following an update to Internet Explorer 11, their FTP...Why can't I upload large files with FTP?
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You can force this through using a .htaccess file. Remember that the directives inside an...Can I connect to your FTP servers using command line FTP in Windows?
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The running of any IRC related scripts on your hosting account is strictly forbidden and against...Can I use Teamspeak on my hosting account?
We do not allow such permanent processes on any hosting account. However, you are free to run...Can I use the File eXchange Protocol (FXP) for site-to-site transfers?
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No, NodeJS is not supported on the shared hosting platform.Does Design Box Hosting support SSI (Server Side Includes)?
Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...How can I change the file name extension of my index page?
It is possible to name your default index page something other than index.html, index.cgi,...How can I limit an FTP user to a certain directory?
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There are several possible reasons why your images are not showing up on your pages as expected:...I get 'wp_remote_get() test failed' error message when installing a theme/plug-in on my Wordpress site, what can I do?
When installing some plugins and themes part of the process can involve checking if the required...I get the error "This page has been reserved for future use"
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We do not allow scripts to run under 777 for reasons of security. Executable scripts should run...The images on my website have been corrupted, what went wrong?
Sometimes this can occur as a result of uploading your images using FTP, most commonly if you...Uploading Your Site
Hosting has been created so now it's time to upload your website to our servers to put your site...What is the server path?
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PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached, the...Why does my script produce a 'file permissions error'?
CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...Why does the admin area of my Wordpress site ask me if I am human?
This happens at the moment due to a security feature that we added to all Wordpress sites after...Why doesn't my SSL certificate appear valid in old versions of Internet Explorer?
A new way to serve SSL certificates SSL certificates could only be set up on a one-per-IP...Why has my site reverted to the wp-admin/install.php page?
This error will usually be down to the site not being able to access the data in the database the...Why is my robots.txt file not showing changes on the stackstaging.com URL?
This is deliberate behaviour on the *.stackstaging.com URLs to prevent search engines indexing...Why is my scheduled task (CRON job) not running?
If the scheduled task did not run check the following before contacting support. The file...Why is my secure site not showing the padlock in the browser?
The main reason for this is the use of a http:// link to a graphic or script inside the site...