Categories

Articles

  CGI scripts fail with 'exec format error'

A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...

  Can I order an SSL certificate for a .me or .so domain name?

The domain extensions .me and .so are country code domains for Montenegro and Somalia. Due to...

  Can I run a game server on my hosting account?

Such processes are not permitted on any of the hosting accounts we offer. However, you are free...

  How do I activate my free SSL?

In order to activate your free SSL certificate, you will firstly need to login to your hosting...

  How do I update my FTP password?

To change your FTP password you will need to login to the hosting control panel and then find the...

  I am unable to connect with FTP.

Your FTP account may be locked, for more information, consult the article on FTP locking. All...

  I have created an include file that contains a username and password for a database. How do I prevent people from accessing that file directly?

Protecting PHP Includes. In order to create a PHP file that is inaccessible from the WWW, please...

  I have ordered an SSL certificate or I have renewed my SSL certificate, but it does not look to be active

Our SSL certificates are provided by GlobalSign, and upon purchase, they send an authorisation...

  I need to place a file into the webspace which can't be downloaded. Where do I do that?

Any files outside of the public_html folder can not be downloaded but can be called by path as...

  I'm trying to upload a large file onto my webspace, and the file manager inside the Control Panel won't let me. Why?

Because the file manager within the Control Panel is a web-based FTP system, it does suffer from...

  I've updated a plugin on my Wordpress site and my site is now showing a blank page, what can I do?

A blank white page is usually indicative of a 500 Internal Server Error meaning the scripts on...

  I've uploaded files to File manager but cannot see them, they were recently visible. What's happened?

File manager has a 5mb memory limit which restricts the number of files that can be displayed if...

  My site is infected with Malware - what do I do?

There is a windows PC virus that is able to capture FTP passwords from you whilst you are using...

  My username and password don't work after I set up SSH on my account.

Once your SSH access has been activated on your hosting account, there is a short delay while the...

  Setting up keypairs for SSH access

To access SSH using keypairs you will need to create a public key on the machine you are using to...

  Website error codes and status codes -- What they are, what they mean, and what causes them

Error codes, status codes and what they mean Error and status codes exist to allow you to...

  What are the settings for Actinic Catalog (Business and Developer)?

The settings are as follows:-...

  When I try and view my website I get an HTTP Error 403 - Forbidden message.

A '403 Forbidden' message means that the browser has requested a page that it is not permitted to...

  Who supplies you with the SSL certificates?

Our SSL certificates are supplied by GlobalSign, Rapid SSL, Comodo & Geotrust. More lines of...

  Why are my FTP transfers timing out following upgrading to Internet Explorer 11?

  Why are my FTP transfers timing out following upgrading to Internet Explorer 11?

Some users of Windows 8.1 have found that following an update to Internet Explorer 11, their FTP...

  Why can't I upload large files with FTP?

FTP uploads are limited to 500MB per file. If you really need to use a larger file than this in...

 A custom filetype isn't being recognised, how can I make sure it is?

You can force this through using a .htaccess file. Remember that the directives inside an...

 Can I connect to your FTP servers using command line FTP in Windows?

Yes, we have no restrictions regarding the use of the windows command line to connect to our...

 Can I have access as root to the server?

As the servers that provide shared hosting accounts are shared among several customers, we're not...

 Can I run an IRC Bot or other IRC related scripts on my hosting account?

The running of any IRC related scripts on your hosting account is strictly forbidden and against...

 Can I use Teamspeak on my hosting account?

We do not allow such permanent processes on any hosting account. However, you are free to run...

 Can I use the File eXchange Protocol (FXP) for site-to-site transfers?

We do not allow the use of the File eXchange Protocol (FXP) in the interests of security because...

 Can each one of my accounts be on a separate IP address?

IPv4 addresses are in global short supply, and Eco Web Hosting has to justify every IP address...

 Do you support NodeJS?

No, NodeJS is not supported on the shared hosting platform.

 Does Design Box Hosting support SSI (Server Side Includes)?

Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...

 How can I change the file name extension of my index page?

It is possible to name your default index page something other than index.html, index.cgi,...

 How can I limit an FTP user to a certain directory?

Additional FTP users added through the Control Panel can be restricted to a directory - by...

 How can I setup Wordpress on a subdomain?

The first step in this process will be to create a subdomain from your hosting control panel and...

 How can I test for HTTPS in a Rewrite Rule?

In order to test if a connection is being made using SSL encryption, you need to use the HTTPS...

 How do I access the web access or error logs?

To access your logs please login to your hosting control panel then go to Logs and Stats >...

 How do I change the URL for my Wordpress site?

If you've developed your Wordpress site on a temporary URL or another domain name and you're...

 How do I connect to MySQL via SSH (telnet)?

You can connect to the server using SSH, once logged into the system you can access MySQL...

 How do I connect via Dreamweaver CS5?

To connect to your website using Adobe Dreamweaver trying the following:  1. Launch Dreamweaver...

 How do I connect via FTP from Mac OS X?

The Finder in more recent versions of Mac OS X has built-in read-only support for FTP. All you...

 How do I create a MySQL database?

To create your database please login to the hosting control panel and go to Web Tools > MySQL...

 How do I get SSH access to my hosting?

To configure SSH access to your package please login to the hosting control panel and then go to...

 How do I publish my site with Adobe GoLive?

When you're ready to publish your site, just connect to the FTP server by clicking the FTP Server...

 How do I remove /wordpress from my site URL?

To remove /wordpress from your site URL there are two steps needed, the first of which is to...

 How do I remove stackstaging.com from my Wordpress URL?

Assuming that you have registered the domain (either with Eco Web Hosting or externally) and the...

 How do I set permissions on files and scripts?

Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....

 How do I setup additional FTP accounts?

Additional FTP accounts are most commonly used to give others access to an account for the...

 How do I setup trackbacks in Wordpress

Trackback –Howto What trackback does – an example. Suppose you read a post on someone else's...

 How do I unlock additional FTP accounts?

Unlocking the main FTP account does not unlock additional FTP accounts, additional accounts must...

 I can't get SMTP working with my Actinic install. Why?

Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to...

 I can't see the images on my website. Why?

There are several possible reasons why your images are not showing up on your pages as expected:...

 I get 'wp_remote_get() test failed' error message when installing a theme/plug-in on my Wordpress site, what can I do?

When installing some plugins and themes part of the process can involve checking if the required...

 I get the error "This page has been reserved for future use"

This message is the default page on our hosting platform and will be seen when a domain hits a...

 I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?

You need to visit your domain using "https://" at the start including the "www." part of your...

 I made some changes to my site, but when I view it still has the old pages, why is that?

It is likely that you are pulling up a cached (a stored) version of your page. To fix this...

 I'm connecting to FTP via ftp.mydomain.com which is not connecting?

Connecting to FTP via ftp.mydomain.com can produce problems if the domain is not registered, the...

 I've created a cgi-bin inside my public_html folder, placed my script into it and yet it can't be found. Why?

The 'cgi-bin' is a protected folder name and will always point to the cgi-bin in the root of the...

 I've put up my site but I still see the standard index page. What's up?

When we create a hosting package, we place a simple index.php holding page into the public_html...

 I've uploaded a compiled CGI program why does it not run?

This applies to Linux hosting accounts only. If the program is a CGI binary written in a language...

 Is it possible to assign a DNS address to the FTP lock function?

While you can permanently unlock the FTP on your hosting package for an IP, unfortunately, It's...

 Is mod_rewrite installed?

Yes, mod_rewrite is installed on our Linux servers, and Apache-style rewrites are available on...

 Microsoft FrontPage Extensions FTP publishing

Unfortunately Microsoft FrontPage Extensions is no longer supported. By keeping it on, it will...

 My CGI/ASP/PHP script is giving an error when trying to write to a file.

This applies to Linux hosting accounts only.This is almost certainly down to incorrect...

 My CGI/Perl scripts are failing with error 500 (Internal Server Error)

These errors are nearly always related to a coding error within the script, or bad variables...

 My SEO check penalizes my site for duplicate content

Some SEO checks can flag a website for duplicate content if you can visit this using both www...

 My extra FTP account doesn't seem to work with PHP scripts.

Most scripts should work with all users that are set up to access via FTP, as all FTP users on a...

 My website is behaving strangely, how do I find out if it has been hacked?

The first thing to do is to look over your files using FTP, or the File Manager in the control...

 Requests for any file results in '500 Internal Server Error' message

A 500 Internal Server Error message on every page is typically an indication of a misconfigured...

 Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?

We do not allow scripts to run under 777 for reasons of security. Executable scripts should run...

 The images on my website have been corrupted, what went wrong?

Sometimes this can occur as a result of uploading your images using FTP, most commonly if you...

 Uploading Your Site

Hosting has been created so now it's time to upload your website to our servers to put your site...

 What is the server path?

The path to your website is partially determined by your domain name, but will be in the...

 Why can't my script make a connection to my own website?

If your script attempts to make an HTTP connection to a URL on the same server then that will...

 Why do I get a red (x) where my images are supposed to appear?

Check to make sure the names of your files match the path in your HTML code. If your files are...

 Why does my BitTorrent Tracker not work on my hosting account?

I am afraid that due to the controversy surrounding torrent sites and their general usage, we...

 Why does my PHP script fail with 'Fatal error: Allowed memory size of 8388608 bytes exhausted'?

PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached, the...

 Why does my script produce a 'file permissions error'?

CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...

 Why does the admin area of my Wordpress site ask me if I am human?

This happens at the moment due to a security feature that we added to all Wordpress sites after...

 Why doesn't my SSL certificate appear valid in old versions of Internet Explorer?

A new way to serve SSL certificates SSL certificates could only be set up on a one-per-IP...

 Why has my site reverted to the wp-admin/install.php page?

This error will usually be down to the site not being able to access the data in the database the...

 Why is my robots.txt file not showing changes on the stackstaging.com URL?

This is deliberate behaviour on the *.stackstaging.com URLs to prevent search engines indexing...

 Why is my scheduled task (CRON job) not running?

If the scheduled task did not run check the following before contacting support.  The file...

 Why is my secure site not showing the padlock in the browser?

The main reason for this is the use of a http:// link to a graphic or script inside the site...