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  Can I connect to my mailbox with a secure connection?

Yes, mail connections for all protocols with SSL encryption are supported. The ports for this...

  My ISP is Telia. I cannot to connect to the outgoing mail server?

Telia requires that customers use their relay of smtprelay1.telia.com as the outgoing server. To...

  Unable to send email from iPhone or iPad

If you find you are unable to send email from your iPhone or iPad, it may be because your...

  What is an autoresponder?

This feature allows your email address to automatically respond with a specific message, such as...

  What is the difference between POP3 and IMAP4 mail?

All major email clients allow mailboxes to be accessed via either POP3 or IMAP4. These are two...

  Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.

Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst...

  Why do I get the error "The recipient ..... was rejected by the server"

When sending email from an Apple device the following error is received:  This is caused by the...

  Why is my mail client downloading duplicates of existing emails?

This issue will only occur when downloading mail via POP3. It is not something to be seriously...

 "Secure Connection Failed" error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad:Secure...

 Can I configure another identity to send through webmail?

Unfortunately, this is not possible at the moment through the webmail interface, whilst there is...

 Can I send emails using DKIM?

Currently no, DKIM is not supported on our shared hosting platform. However, you can set up an...

 Can I set a different reply-to address through webmail?

To change the reply-to address firstly login to the webmail interface and then go to the Settings...

 Can I use my own Microsoft Exchange server with my domain?

es, you can use your own Microsoft Exchange server with your domain So long as your Exchange...

 Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

 Do you have an SMTP (outgoing mail) server I can use?

Yes, our outgoing mail server is called:smtp.stackmail.comTo use it you'll also need to tell...

 Does webmail have an address book?

Yes, to access please login to webmail and in the top right hand corner you'll find the address...

 Email Sending Limits

Web Servers Scripts running on the web servers are limited to 500 emails over a rolling 24 hour...

 How do I handle SPAM/UCE/UBE?

Junk mail filters use special technology to strip out junk mail before you receive it. This...

 How do I setup all my email to forward to another email address?

All your email settings can be controlled through your Control Panel. Simply log into your...

 How do I setup email forwarding?

All email functions can be managed through the Hosting Control Panel > Email Forwarding...

 How do mailboxes, forwarders and catch-all forwarders interact?

When an email is received the mail server goes through a series of checks to determine what...

 How do the email forwarding and mailboxes options interact?

If you have an individual forwarding and a mailbox for the same address they will both work as...

 I can't receive email right now because it says the mailbox is locked?

Because of the way POP3 works, it's impossible to be logged in to the same mailbox with two...

 I can't send email, but I can receive it.

If you are having trouble sending mail but not receiving it, there is a possibility that your ISP...

 I have received a lot of bounce-back emails for emails I didn't send.

This can mean that a spammer has gained access to your mailbox and is using it to send spam...

 I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?

At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy...

 I'd like to filter out spam email, is there any way to do this?

Design Box Hosting offers effective spam filtering on the server so that unwanted mail never even...

 I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think...

 I'm sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual emails that can...

 I've changed the MX record for my domain. Why am I now unable to receive email?

MX Records change where email is delivered for a domain. Design Box Hosting offer the flexibility...

 Is there a limit on attachement sizes when sending via Webmail?

Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,...

 Is there a size limit for email sent to my account?

There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments...

 Managing Preferences - Address Book

To manage the address book settings you will need to click on the Settings option in the top...

 Managing Preferences - Composing Messages

To manage the composing messages settings you will need to click on the Settings option in the...

 Managing Preferences - Displaying Messages

To manage the displaying messages settings you will need to click on the Settings option in the...

 Managing Preferences - Mailbox View

To manage the mailbox view settings you will need to click on the Settings option in the top...

 Managing Preferences - Server Settings

To manage the server settings you will need to click on the Settings option in the top right-hand...

 Managing Preferences - Special Folders

To manage the special folder settings you will need to click on the Settings option in the top...

 Managing Preferences - User Interface

To manage the user interface settings you will need to click on the Settings option in the top...

 Managing Your Email

Once you have created a mailbox for an e-mail address in the control panel, there are two main...

 My E-mails are getting delayed - what is causing this?

If emails are arriving into your Design Box Hosting mailbox late, then please ensure that it's...

 My webmail HTML signature is displaying as plain text when sending?

Having created a HTML signature for your email you will also need to ensure that you are setting...

 Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.

Errors produced in Outlook and Outlook Express in the form of 0x800***** can be referenced by the...

 The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled), why is that?

If you start receiving an increased amount of spam, with junk mail filters enabled, then there...

 The forwarder to my gmail address is not working?

Gmail can be very strict with their email filtering when it comes to forwarded email, if you're...

 What SPF record is suggested for shared hosting?

In order to add your SPF record please login to the hosting control panel and go to the Manage...

 What can be causing e-mail forwarding to fail?

As with almost all computing-centric issues, there are many possible reasons for this. The first...

 What is a POP or POP3 box?

POP (or POP3) is an early email protocol used to access mailboxes. It's very simple and remains...

 What is my mailbox size?

Standard mailboxes have a capacity of 2GB upto 10GB - this applies to mailboxes when accessed by...

 Why am I unable to delete e-mails from webmail?

Sometimes when trying to delete e-mails from webmail this will fail and the e-mails won't be...

 Why are whitelisted email addresses appearing as spam?

If you have setup your spam settings to change the subject of emails detected as spam to be: ***...

 Why do I get a '550 Relay Not Permitted' error message when sending mail?

As with many errors, there may be a number of causes behind a '550 Relay Not Permitted' error....

 Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

If you receive any of these messages when trying to send email, it would appear that outgoing...

 Why do I see an SSL warning when connecting to my mailbox with a mail client?

This is because you are connecting to a shared mail server so the SSL certificate will have a...

 Why does my email bounce with '550 relay not permitted'?

This usually happens because the nameservers on the affected domain have been changed to make the...

 Why does my email bounce with '550 relay not permitted'?

This usually happens because the nameservers on the affected domain have been changed to make the...

 Why don't my folders don't show in webmail?

Any newly created IMAP folders through email software will not show by default through the...

 Why have my mail/folders disappeared from webmail?

By default, webmail provides thread support. This can be disabled or modified in the "settings"...

 Why have we seen an increase in the amount of spam / junk email we're getting?

Spam volumes can change from day to day by quite a large amount. If you're suddenly seeing an...